Refund Policy

iNatalis sells personalised digital content. Each reading is generated from the birth details you submit and is delivered as a private web page and downloadable PDF. This policy explains how we handle refund requests.

*1. When we refund

We review refund requests in good faith. Refunds are generally granted where:

• You were charged more than once for the same reading.
• Payment succeeded but the full reading was not delivered.
• A technical fault prevented access and we could not fix it promptly.
• The PDF or unlocked page could not be generated because of an iNatalis system error.
• We made a clear operational error with the order.

*2. When we usually do not refund

Because readings are personalised digital content delivered shortly after purchase, we usually do not refund simply because:

• You changed your mind after the reading was generated.
• You entered the wrong birth date, time, or place.
• The reading did not match your expectations or beliefs.
• You accessed the full web reading but no longer want the PDF.
• You lost the access link but did not contact support to recover it.

If you notice incorrect birth details, contact us quickly. Where possible, we may help regenerate the reading at our discretion.

*3. Consumer withdrawal rights

If you are a consumer in the EU/EEA, UK, or another region with a cooling-off period for distance purchases, your rights may differ by law. For personalised digital content delivered soon after purchase, withdrawal rights may be limited once digital delivery begins, where the law allows this.

Nothing in this policy removes mandatory consumer rights that apply to you.

*4. How to request a refund

Email support@inatalis.com within 14 days of purchase and include:

• The email address used at checkout.
• Your report link or report ID, if available.
• A short description of what went wrong.
• Any screenshot or payment receipt that helps us identify the order.

We aim to respond within 3 business days. Approved refunds are returned to the original payment method through our payment processor. Bank or card processing time may vary.

*5. Duplicate payments

If you accidentally pay twice for the same report, contact us with both payment receipts or checkout emails. Once confirmed, we will refund the duplicate charge.

*6. Chargebacks and disputes

If something has gone wrong, contact us before opening a card dispute. This usually lets us fix access, resend a link, or refund a valid issue faster. Fraudulent or abusive disputes may result in access being suspended.

*7. Related pages

This policy should be read with our Terms of Service and Privacy Policy.