Refund Policy

Founder checklist before live launch: confirm this policy with counsel, configure Stripe refund permissions, and make sure support email is active before accepting live payments.

iNatalis sells personalised digital content. Each reading is generated from the birth details you submit and is delivered as a private web page and downloadable PDF.

*When we refund

We will review refund requests in good faith. Refunds are generally granted where:

• You were charged more than once for the same reading.
• Payment succeeded but the reading was not delivered.
• A technical fault prevented access and we could not fix it promptly.
• We made a clear operational error with the order.

*When we usually do not refund

Because readings are personalised digital content delivered shortly after purchase, we usually do not refund simply because:

• You changed your mind after generation began.
• You entered the wrong birth date, time, or place.
• The reading did not match your expectations or beliefs.
• You no longer want the PDF after accessing the web reading.

If you realise the birth details are wrong, contact us quickly. Where possible, we may help regenerate the reading at our discretion.

*Consumer withdrawal rights

If you are a consumer in the EU/EEA, UK, or another region with a cooling-off period for distance purchases, your rights may differ by law. For personalised digital content delivered immediately, the right to withdraw may end once you request immediate delivery and generation starts, where permitted by law.

Nothing in this policy removes mandatory consumer rights that apply to you.

*How to request a refund

Email support@inatalis.com within 14 days of purchase and include:

• The email address used at checkout.
• Your report link or report ID, if available.
• A short description of what went wrong.

We aim to respond within 3 business days. Approved refunds are returned to the original payment method through Stripe. Bank/card processing time may vary.

*Chargebacks and disputes

If something has gone wrong, please contact us before opening a card dispute. This usually lets us fix access, resend a link, or refund a valid issue faster. Fraudulent or abusive disputes may result in access being suspended.

*Related pages

This policy should be read with our Terms of Service and Privacy Policy.